Frequently Asked Questions

Welcome to Sportable Scoreboards’ Technical Support Frequently Asked Questions section. For your convenience, we’ve listed common questions and answers to make ordering a scoreboard an easy and convenient process. Simply click on a question below to view the answer relating to your selection. If you don't find the answer to your question below, please contact our technical support department. We’ll be happy to assist you.


My portable scoreboard powers on normally, but will not respond to commands from the controller.

If equipped with the wireless antenna option, check the AA batteries located inside the controller box.

If using on the control cable option, check the cable connection at the controller box and at the scoreboard to ensure that it's plugged in tightly on both ends.


Certain portions of my portable scoreboard aren't working correctly.

Check the game mode. The game mode is displayed by a number 1-9, U, [, or ] symbols in the home score for the first 3 seconds upon power up before reverting back to 0.

Insert the game code overlay into the controller. Press and hold “SELECT GAME” for 3 seconds, then press the sport you wish to score.

Remove game codes overlay and insert the overlay representing the sport you wish to score.


My portable scoreboard will not power on. There is nothing lighting up at all.

If trying to power with the AC option with the supplied 10VAC/3amp wall transformer, first try a known good wall outlet. The wall transformer may be defective. Contact tech support.

If trying to power with the internal battery option, turn the scoreboard power off, and plug the supplied wall transformer/battery charger into the unit for a 24 hour period, then try again.

If trying to power with an external battery option, plug the battery into the supplied charger for a 24 hour period, then try again.


My portable scoreboard's scores are reversed, adding home scores to the guest team and vice-versa.

There is an option that allows the scorekeeper to reverse the scores if desired for a halftime court change. By pressing the bottom left key quickly followed by the bottom right key, the scores will reverse on the front display only. The keys should be pressed in succession and not at the same time.


The LCD screen on my keyboard displays only small black squares when powered on.

Check the contrast setting. Some keyboards will have a turn knob on the underside of the keyboard, while others will have it on top right on the keypad.

If not the contrast, the LCD display has been damaged, usually from using a foreign din cable, and will need to be replaced. Contact tech support for a return authorization number.


We have lost or broken the 5-pin control cable that plugs into our keyboard.

This control cable is pinned specifically for the manufacturer's keyboard and is not an item that should be purchased locally, although some area electronic stores will sell cables that look similar.

The manufacturer will be able to provide this part for you. Call tech support for price and availability.


We have lost or broken the AC wall transformer that powers the LCD display keyboard.

The specifications for the keyboard's ac wall transformer is an input of 120VAC/60hz, and an output of 12VDC/500mA, with the outside ring positive.

The manufacturer should be able to provide this part for you. Call tech support for price and availability.


The scoreboard horn won't sound at the end of a period, but works fine when the horn key is pressed.

From the scoring screen, press and release “RESET”, and then quickly press and release “OPTIONS” without holding both down at the same time. The screen should change to “SELECT OPTIONS/SELECT GAME”.

Use the up or down arrow keys to scroll through the different options until you get to “SELECT OPTIONS/SET AUTO HORN”. Press “ENTER”.

The default setting will appear, either “ON” or “OFF”. Use the arrow keys to change to the desired setting. Press “ENTER” to save.

The screen will automatically jump to another option, but you can press and release “OPTIONS” to exit the menu.


The period/inning display will not go as high as I need it to

From the scoring screen, press and release “RESET”, and then quickly press and release “OPTIONS” without holding both down at the same time. The screen should change to “SELECT OPTIONS/SELECT GAME”.

Use the up or down arrow keys to scroll through the different options until you get to “SELECT OPTIONS/PERIODS/GAME”. Press “ENTER”.

The default setting will appear. Use the number pad below the screen, or the arrow keys, to change to the desired setting. Press “ENTER” to save.

The screen will automatically jump to another option, but you can press and release “OPTIONS” to exit the menu.


My keyboard displays the wrong sport on the LCD display screen upon power up

From the scoring screen, press and release “RESET”, and then quickly press and release “OPTIONS” without holding both down at the same time. The screen should change to “SELECT OPTIONS/SELECT GAME”.

Press “ENTER”. Use the up or down arrow keys to scroll through the different options until you get to “SELECT OPTIONS/PERIODS/GAME”. Press “ENTER” to save the change.

*The screen will automatically jump to another option, but you can press and release “OPTIONS” to exit the options menu.


The LCD screen on my keyboard either resets or shows "power failure" or "memory error" mid-game.

Check the wiring connections coming from the power source, either an AC wall adaptor or battery.

If using a battery as the keyboard power source, make sure the battery is fully charged by plugging the charger in for 24 hours with the power switch off. The charger should be plugged in at all times when the battery is not in use.


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